Frequently Asked Questions
Everything you need to know about your Zootzu Garb order.
What is the typical shipping timeframe?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
Are your garments sustainably sourced?
Yes, Zootzu Garb is committed to ethical fashion. We use organic cotton and recycled materials wherever possible and partner with fair-trade certified manufacturers.
How should I care for my Zootzu Garb clothing?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior label of each piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.